Terms of service

These Terms & Conditions (“Terms”) govern your access to and use of our website (the “Website”) and your purchase of products from Lorvessa Inc (“we,” “us,” or “our”).

By accessing or using the Website, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website or place an order.

Business Description

Lorvessa Inc operates an independent online retail store offering a carefully selected range of high-quality apparel, wooden toys, and children’s room products.

Our product selection may include:

Children’s clothing and everyday apparel;
Knitwear and seasonal clothing;
Wooden toys;
Educational and developmental play products;
Pretend-play and activity toys;
Children’s room décor;
Storage and organization products;
Soft furnishings;
Room accessories; and
Other products designed for children’s everyday living, comfort, play, and development.

We are a retail business and do not provide medical, childcare, educational, financial, legal, or other professional advisory services.

Eligibility

By using the Website or placing an order, you confirm that you:

Are at least 18 years old;
Have reached the age of majority in your jurisdiction; and
Have the legal capacity to enter into a binding agreement.

Products intended for babies or children must be purchased, selected, installed, assembled, and supervised by a responsible adult where appropriate.

Parents, guardians, and caregivers are responsible for determining whether a product is appropriate for a particular child, taking into account age, size, development, abilities, intended use, and any product-specific guidance.

Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

Attempt to gain unauthorized access to the Website or related systems;
Interfere with the normal operation or security of the Website;
Use the Website for fraudulent, deceptive, or unlawful activity;
Provide false billing, shipping, payment, or account information;
Introduce viruses, malware, or other harmful code;
Collect Website content or customer information through unauthorized automated means;
Impersonate another individual, business, or organization; or
Use Website content in a manner that infringes our rights or the rights of another party.

We may restrict, suspend, or terminate access to the Website if we reasonably believe these Terms have been violated.

Products and Product Information

We make reasonable efforts to present product descriptions, photographs, sizes, dimensions, colors, materials, features, care information, prices, and availability accurately.

However, reasonable differences may occur due to:

Photography and lighting;
Screen or device settings;
Manufacturing tolerances;
Natural material variations;
Fabric dye or production batches;
Pattern placement;
Product improvements;
Packaging changes; or
Minor production updates.

Product images are provided for reference purposes.

Props, furniture, decorative items, accessories, or other products visible in lifestyle photographs are not included unless expressly stated in the product description.

We may modify, improve, replace, discontinue, or update products, specifications, packaging, pricing, or promotional offers at any time before an order is accepted.

Apparel Information

Customers are responsible for reviewing available size information before purchasing apparel.

Sizing may vary depending on:

Product design;
Fabric;
Fit;
Manufacturer;
Style; and
Intended age range.

Measurements and size charts are intended as guides and may be subject to reasonable manufacturing tolerances.

Color appearance may vary slightly depending on lighting, photography, screen settings, fabric batches, and material characteristics.

These minor variations are not generally considered defects where the product remains materially consistent with its description.

Customers should follow any washing, drying, ironing, storage, or other care instructions supplied with the garment.

We are not responsible for damage caused by failure to follow applicable care instructions.

Natural Wood and Material Variations

Wood is a natural material.

Wooden toys and related products may display reasonable differences in:

Grain;
Color;
Tone;
Knots;
Texture;
Pattern;
Surface appearance; or
Finish.

These natural variations make individual products unique and are generally not considered defects where they do not materially affect product safety, function, or normal use.

Fabric and soft furnishings may also show reasonable variations in weave, texture, stitching, dye tone, or pattern placement.

Handmade and Small-Batch Products

Certain products may be handmade, hand-finished, or manufactured in smaller production batches.

Minor differences may occur in:

Dimensions;
Shape;
Stitching;
Decorative details;
Printed patterns;
Painted finishes;
Surface texture; or
Component placement.

Reasonable variations that do not materially affect the normal use or appearance of the product are not considered manufacturing defects.

Product Safety and Intended Use

Customers are responsible for reviewing all available product information before purchase and use.

This may include:

Recommended age range;
Size or dimensions;
Material information;
Assembly instructions;
Safety notices;
Care instructions;
Weight limitations; and
Intended use.

Products should only be used for their intended purpose.

Children should receive appropriate adult supervision when required by the product, the child’s age, or the activity involved.

Do not allow a child to use a product that is visibly broken, damaged, incomplete, unstable, or otherwise unsafe.

Wooden Toys and Multi-Piece Products

Certain wooden toys may contain removable pieces, accessories, figures, blocks, or other components.

Parents and caregivers are responsible for ensuring that:

Products are appropriate for the child’s age;
Small pieces are kept away from children where appropriate;
All components are checked before use;
Products are used on suitable surfaces; and
Adult supervision is provided when necessary.

Customers should periodically inspect toys for visible damage, loose parts, cracks, or excessive wear.

Assembly and Installation

Certain wooden toys and children’s room products may require assembly or installation.

Where assembly or installation is required:

Instructions should be reviewed before beginning;
All required components should be identified;
Assembly should normally be completed by a responsible adult;
Products should be securely assembled before use;
Appropriate tools should be used where required; and
Products should not be modified beyond the supplied instructions.

Wall-mounted or installation-dependent room products must be installed appropriately for the wall, surface, environment, and intended use.

Where necessary, customers should obtain appropriate installation assistance.

Lorvessa Inc is not responsible for damage resulting from incorrect assembly, improper installation, drilling, mounting, unauthorized modification, or failure to follow supplied instructions, except where liability cannot legally be excluded.

Care and Maintenance

Customers should follow applicable care instructions for apparel, wooden products, soft furnishings, and children’s room products.

Care instructions may include guidance regarding:

Washing;
Drying;
Cleaning;
Surface care;
Moisture exposure;
Storage;
Temperature;
Sunlight exposure; or
Maintenance.

Using cleaning products or methods inconsistent with the provided instructions may damage a product.

Prices and Currency

Unless otherwise stated, prices displayed on the Website are shown in U.S. Dollars (USD).

Product prices may not include:

Shipping fees;
Sales tax;
Expedited shipping charges;
Oversized shipping fees;
Special handling charges; or
Other applicable charges.

Any applicable amounts will be shown during checkout where required.

We may change product prices at any time before an order has been accepted.

A price change will not ordinarily affect an order that has already been accepted.

Taxes

Applicable sales taxes may be calculated and collected based on factors such as:

Shipping destination;
Product type;
Applicable state or local tax requirements; and
Other legally relevant information.

Taxes will be displayed during checkout where required.

Payment

By placing an order, you authorize Lorvessa Inc and our authorized payment service providers to charge the total amount shown at checkout to your selected payment method.

You are responsible for providing accurate and current:

Billing information;
Shipping information;
Contact details; and
Payment information.

Payment methods available on the Website may change over time.

We may decline or cancel an order if payment:

Is declined;
Cannot be verified;
Appears unauthorized;
Is associated with suspected fraud; or
Cannot otherwise be processed.

Orders and Acceptance

Submitting an order constitutes an offer to purchase products subject to these Terms.

Receiving an automated order confirmation does not necessarily mean that the order has been finally accepted.

Before accepting or fulfilling an order, we may review:

Payment status;
Product availability;
Selected size or variant;
Shipping information;
Order quantity;
Pricing accuracy; and
Potential fraud or security indicators.

An order is generally considered accepted when we confirm shipment or otherwise expressly confirm acceptance.

Product Availability

All products are subject to availability.

An item may occasionally become unavailable after an order has been placed due to:

Inventory discrepancies;
Simultaneous orders;
Product damage;
Supplier changes; or
Other operational reasons.

If an ordered product becomes unavailable, we may:

Contact you regarding alternatives;
Cancel the affected item;
Ship the remaining available items; or
Issue an applicable refund.

We will not substitute a materially different product without your approval.

Order Refusal and Cancellation

We may refuse, limit, or cancel an order where reasonably necessary, including where:

A product is unavailable;
Product or pricing information contains a material error;
Payment is declined;
Payment cannot be verified;
Fraudulent activity is suspected;
The shipping address is unsupported or incomplete;
Requested quantities appear unreasonable;
A product is subject to purchasing restrictions; or
The order cannot reasonably be fulfilled.

If payment has already been collected for a canceled item or order, the applicable amount will be refunded to the original payment method.

Customer Order Changes

Please contact us as soon as possible if you need to modify or cancel an order.

Depending on fulfillment status, requested changes may include:

Shipping address;
Apparel size;
Color;
Product variant;
Quantity; or
Cancellation.

We will make reasonable efforts to assist, but changes cannot be guaranteed once processing, packing, or shipment has begun.

Orders that have already shipped are subject to our Refund & Return Policy.

Shipping and Delivery

Our shipping methods, processing times, shipping charges, free-shipping eligibility, tracking procedures, and delivery terms are explained in our Shipping Policy, which forms part of these Terms.

We currently ship within the United States only, unless otherwise stated.

Delivery estimates are not guaranteed and may be affected by circumstances including:

Carrier delays;
Weather;
U.S. public holidays;
Peak shipping periods;
High order volumes;
Incorrect delivery information; or
Events outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Split Shipments

Orders containing apparel, wooden toys, and children’s room products may require different packaging or may be fulfilled from different inventory locations.

An order may therefore be divided into multiple shipments.

Individual packages may:

Have different tracking numbers;
Use different carriers; and
Arrive on different dates.

Additional details are provided in our Shipping Policy.

Returns and Refunds

Returns, refunds, replacements, damaged-product claims, and missing-component requests are governed by our Refund & Return Policy, which forms part of these Terms.

Unless otherwise stated, eligible returns may generally be requested within the applicable return period described in that Policy.

Return eligibility may depend on:

Product condition;
Product category;
Completeness;
Packaging;
Tags;
Cleanliness;
Assembly status;
Wear or use; and
Proof of purchase.

Products that have been used beyond reasonable inspection, worn extensively, washed, altered, damaged, incompletely returned, improperly assembled, or otherwise reduced in value may not qualify for a full refund where permitted by law.

Apparel Returns

Apparel return requirements may include that items are:

Unwashed;
Unaltered;
Free from stains;
Free from odors;
Free from excessive wear; and
Returned with applicable original tags.

Trying on clothing solely to determine fit is generally treated differently from extended wear.

Full details are contained in our Refund & Return Policy.

Customized and Final Sale Products

Products that are:

Customized;
Personalized;
Made-to-order;
Special-request;
Final Sale; or
Otherwise clearly designated as non-returnable

may be subject to additional cancellation and return restrictions where permitted by law.

Such restrictions do not remove rights that cannot legally be excluded, including applicable remedies for qualifying damaged, defective, or materially incorrect products.

Promotions and Discount Codes

From time to time, we may offer:

Promotional codes;
Seasonal discounts;
Sale pricing;
Free shipping promotions; or
Other special offers.

Promotions may be subject to:

Specific validity periods;
Minimum purchase requirements;
Product exclusions;
One-use restrictions;
Customer eligibility requirements; or
Other disclosed conditions.

Unless expressly stated otherwise, promotional offers cannot be combined.

We may withdraw or correct a promotion where there has been a technical, pricing, or administrative error, subject to applicable law.

Gift Cards and Promotional Credits

If gift cards, store credits, or promotional credits are offered through the Website, additional terms may apply.

Such terms will be disclosed where applicable.

Promotional credits generally have no cash value except where required by law.

Intellectual Property

All Website content, including text, graphics, product photographs, logos, videos, icons, layouts, designs, branding, and software, is owned by or licensed to Lorvessa Inc, unless otherwise stated.

The original Terms assigned these Website rights to the prior company.

Website content is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, publish, display, or create derivative works from Website content without our prior authorization except where permitted by applicable law.

User Content and Product Reviews

If you submit product reviews, photographs, videos, comments, feedback, or other content, you represent that:

You have the right to submit the content;
The content is truthful to the best of your knowledge;
The content is lawful; and
The content does not infringe another party’s rights.

Subject to applicable law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and share submitted content for purposes including:

Website operation;
Product presentation;
Customer service;
Marketing; and
Business communications.

We may remove content that is fraudulent, misleading, unlawful, abusive, offensive, unrelated to the product, or otherwise inappropriate.

Third-Party Services

Our Website may rely on third-party providers for services such as:

Payment processing;
Website hosting;
Shipping and fulfillment;
Analytics;
Fraud prevention;
Email communications; and
Customer support.

Third-party providers may operate under their own terms and privacy policies.

We are not responsible for independent third-party actions or services except to the extent required by applicable law.

Website Availability

We aim to maintain reliable access to our Website but cannot guarantee uninterrupted or error-free availability.

Access may occasionally be interrupted due to:

Maintenance;
Technical issues;
Hosting disruptions;
Software updates;
Security events; or
Circumstances outside our reasonable control.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and Website content are provided on an “as is” and “as available” basis.

We do not guarantee that the Website will always operate without interruption, delay, error, or security issues.

Nothing in these Terms excludes statutory warranties or consumer rights that cannot legally be waived or limited.

Limitation of Liability

To the fullest extent permitted by applicable law, Lorvessa Inc will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Website or purchase of products where such exclusion is legally permitted.

Where legally permitted, our total liability relating to a particular product or order will generally not exceed the amount paid for the affected product or order.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Improper Product Use

To the extent permitted by law, Lorvessa Inc is not responsible for injury, damage, or loss caused by:

Misuse;
Failure to follow instructions;
Incorrect assembly;
Improper installation;
Unauthorized modifications;
Failure to provide appropriate adult supervision;
Using a product outside its intended purpose; or
Continued use of a visibly damaged or incomplete product.

This provision does not exclude liability that cannot legally be limited.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Lorvessa Inc and its officers, employees, contractors, suppliers, partners, and service providers from claims, liabilities, losses, damages, and reasonable expenses arising from:

Your material breach of these Terms;
Your unlawful use of the Website;
Your violation of applicable law; or
Your infringement of another person’s rights.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

No Waiver

If we do not enforce a provision of these Terms on one occasion, this does not constitute a waiver of our right to enforce that provision later.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles.

The original document specified Wyoming because the previous company information was based in Cheyenne. This version has been aligned with Lorvessa Inc’s Denver, Colorado company information.

To the extent permitted by applicable law, disputes relating to these Terms, the Website, or orders placed through the Website will be subject to the jurisdiction of the appropriate state or federal courts located in Colorado.

Nothing in this section limits consumer rights or jurisdictional protections that cannot legally be waived.

Relationship With Other Policies

These Terms should be read together with our:

Shipping Policy;
Refund & Return Policy;
Privacy Policy; and
Any other policies or product-specific terms published on the Website.

If a product page contains specific conditions that differ from general Website information, the specific product terms will apply to that product to the extent legally permitted.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in:

Products;
Website features;
Shipping arrangements;
Business operations;
Payment services;
Customer service procedures; or
Applicable legal requirements.

The latest version will be published on the Website with an updated “Last Updated” date.

Changes will apply prospectively except where otherwise required by law.

Contact Information

If you have questions regarding these Terms, your order, or use of the Website, please contact:

Lorvessa Inc – Customer Support
Address: 1500 N Grant St Ste R, Denver, CO 80203, United States
Email: info@lorvessatoys.com
Phone: +1 (614) 661-5361