Shipping policy

This Shipping Policy explains how orders placed through our website are processed, packaged, shipped, and delivered by Lorvessa Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

If a shipping address is outside our supported delivery area, checkout may not be available for that destination.

If an order to an unsupported destination is accepted due to a technical or processing error, we may contact the customer to cancel the order and issue a refund to the original payment method.

Products

Lorvessa Inc offers a carefully selected range of high-quality apparel, wooden toys, and children’s room products.

Our product selection may include:

Children’s clothing and everyday apparel;
Knitwear and seasonal clothing;
Wooden toys and educational play products;
Pretend-play and activity toys;
Children’s room décor;
Storage and organization products;
Soft furnishings and room accessories; and
Other products designed for children’s everyday living and play.

Shipping methods, packaging requirements, and delivery arrangements may vary depending on the size, weight, material, and structure of the product ordered.

Shipping Carriers

We use established shipping carriers and qualified logistics providers, which may include:

USPS;
UPS;
FedEx; and
Other suitable domestic shipping partners.

The carrier used for an order may depend on:

Delivery destination;
Package dimensions;
Package weight;
Product category;
Shipping service selected;
Fulfillment location; and
Carrier availability.

Orders containing different types of products may occasionally be divided into multiple shipments.

For example, apparel may be shipped separately from larger wooden toys or children’s room products where this provides safer or more efficient delivery.

As a result, packages from the same order may arrive on different dates.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

Order processing may include:

Payment verification;
Product availability confirmation;
Size, color, or variant verification;
Product inspection;
Packaging preparation; and
Shipping label creation.

Additional processing time may occasionally be required during:

U.S. public holidays;
Seasonal sales;
Promotional events;
High-volume ordering periods;
New product launches;
Inventory verification; or
Periods requiring additional packaging or order review.

Processing time is separate from carrier transit time.

Product Packaging

We package products according to their individual materials, dimensions, and handling requirements.

Apparel

Clothing products may be:

Neatly folded;
Placed in protective inner packaging;
Packed in shipping mailers or cartons; and
Combined with other suitable apparel items in the same shipment.

Wooden Toys

Wooden toys may be packaged using:

Protective wrapping;
Cardboard cartons;
Protective inserts;
Cushioning materials;
Internal dividers; or
Other protective materials where appropriate.

Products containing multiple pieces or accessories may be secured separately within the package.

Children’s Room Products

Children’s room products may require:

Larger cartons;
Protective corner materials;
Additional cushioning;
Separate component packaging; or
Multiple shipping boxes.

Larger or multi-part products may therefore arrive in more than one package.

We recommend keeping the original packaging until you have inspected your order and confirmed that all products, accessories, parts, and components have been received.

Estimated Delivery Time

Available shipping options and estimated delivery times are displayed during checkout when applicable.

Estimated delivery time depends on factors such as:

Shipping destination;
Selected shipping service;
Product size and weight;
Carrier network conditions; and
Fulfillment location.

All delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery delays may occur because of:

Severe weather;
Carrier disruptions;
U.S. public holidays;
Peak shipping seasons;
High shipping volumes;
Transportation interruptions;
Incorrect or incomplete delivery information;
Delivery access issues; or
Other circumstances outside our reasonable control.

Shipping Costs

Shipping charges are calculated at checkout based on factors that may include:

Delivery destination;
Package weight;
Package dimensions;
Product type;
Number of packages; and
Selected shipping service.

Applicable taxes, where required, are displayed separately during checkout.

Free Shipping

Free standard shipping is available on qualifying orders totaling $68.00 or more.

The qualifying merchandise subtotal must remain at least $68.00 after discounts, coupons, promotional credits, or other reductions have been applied.

Free shipping applies to eligible standard-delivery orders only.

Certain large, oversized, unusually heavy, or special-handling children’s room products may be excluded from free standard shipping where additional carrier charges apply.

If an additional shipping or handling charge applies, it will be disclosed before checkout is completed.

Oversized and Multi-Package Orders

Certain wooden toys and children’s room products may be larger or heavier than standard parcel shipments.

These products may:

Require special packaging;
Be shipped separately from apparel or smaller products;
Arrive in multiple packages;
Use a different carrier from the rest of the order; or
Require additional handling.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.

Delivery dates for individual packages may differ.

Order Tracking

Once an order has been shipped, we will send a shipping confirmation email containing tracking information when tracking is available.

Tracking information may require some time to appear in the carrier’s system after the shipping label has been created.

If an order is shipped in multiple packages, separate tracking numbers may be provided for each package.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please verify that your shipping information includes:

Full recipient name;
Street address;
Apartment, suite, or unit number where applicable;
City;
State;
ZIP code; and
Valid telephone number when required by the carrier.

Please review your address carefully before completing your order.

Lorvessa Inc is not responsible for delivery delays, failed deliveries, carrier returns, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Address Changes

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once order processing has started.

Once an order has been transferred to the shipping carrier, we may be unable to change the delivery address.

Any carrier rerouting service, when available, may be subject to additional fees.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Depending on the stage of fulfillment, we may be able to assist with changes involving:

Shipping address;
Product quantity;
Apparel size or color;
Product variant; or
Order cancellation.

However, changes and cancellations cannot be guaranteed once an order has entered the packing or shipping process.

Once an order has shipped, it cannot normally be canceled.

Any return after delivery will be handled according to our Refund & Return Policy.

Damaged Packages or Products

Please inspect your package and products promptly after delivery.

If an item arrives damaged, contact us as soon as reasonably possible and provide:

Your order number;
A description of the issue;
Photographs of the outer shipping package;
Photographs of the internal packaging; and
Clear photographs of the damaged product.

For products containing multiple parts or accessories, please also identify the specific affected component where possible.

Please keep the original packaging and the affected product until our review has been completed.

Depending on the circumstances and product involved, an appropriate resolution may include:

Replacement of the product;
Replacement of an individual component;
Partial refund;
Full refund; or
Another appropriate solution.

All refunds, replacements, and returns remain subject to our Refund & Return Policy.

Lost or Significantly Delayed Packages

If tracking information shows no meaningful movement for an extended period or a package appears to have been lost, please contact us with:

Your order number; and
The relevant tracking number.

We may contact the shipping carrier or logistics provider to request additional information.

Carrier investigations and claim processing may require additional time.

We will review the circumstances and provide an appropriate resolution in accordance with our applicable policies.

Missing Items, Parts, or Accessories

Orders containing multiple products may be shipped in separate packages.

Before reporting an item as missing, please:

Review all shipment confirmation emails;
Check all tracking numbers;
Confirm whether all packages have been delivered;
Carefully inspect the packaging; and
Review any included product or component information.

For wooden toys or children’s room products containing multiple pieces, accessories, hardware, or components, please verify the package contents before discarding any packaging materials.

If an item, part, or accessory is still missing, contact us and provide:

Your order number;
The name of the affected product;
A description of the missing item or component; and
Photographs of the products and packaging received where applicable.

Delivery Inspection

Customers should inspect orders promptly after delivery.

Apparel

Please confirm that:

The correct product was received;
The correct size was received;
The correct color or variant was received;
The correct quantity was received; and
There is no visible shipping damage.

Wooden Toys

Please confirm that:

The correct product was received;
The package contains the expected pieces and accessories;
There is no visible damage caused during transportation; and
Any included instructions are reviewed before use.

Children’s Room Products

Please confirm that:

All expected packages have arrived;
All listed parts or accessories are present;
The product has not been damaged during shipment; and
Any included assembly or care instructions are reviewed before installation or use.

If you identify an incorrect item, damaged product, or missing component, please contact us promptly.

Refused or Undeliverable Packages

Packages may be returned to us if:

The delivery address is incorrect or incomplete;
The carrier cannot access the delivery location;
Delivery attempts are unsuccessful;
The recipient refuses delivery; or
The package remains unclaimed.

If an order is returned as undeliverable, we may contact you regarding reshipment or other available options.

Where permitted by applicable law, customers may be responsible for:

Additional reshipping costs;
Return transportation charges;
Address correction charges; or
Other carrier fees caused by incorrect delivery information or refusal of delivery.

Failed Delivery Attempts

Some carriers may make more than one delivery attempt or provide options for:

Pickup at a local carrier facility;
Delivery rescheduling; or
Alternate delivery arrangements.

Customers are responsible for following carrier instructions when action is required to complete delivery.

Failure to collect or accept a package may result in the shipment being returned to us.

Risk of Loss

Risk of loss or damage will be handled in accordance with applicable law.

If a shipment is lost, damaged, or materially delayed while in transit, we will make reasonable efforts to assist with the carrier investigation and determine an appropriate resolution.

Product Availability

Products displayed on our website are subject to availability.

In rare cases, an item may become unavailable after an order has been submitted.

If we are unable to fulfill part or all of an order, we may:

Contact you regarding available alternatives;
Ship available items separately where appropriate;
Cancel the unavailable item; or
Issue a refund for the unavailable item to the original payment method.

We will not substitute a materially different product without the customer’s approval.

Split Shipments

Orders containing combinations of apparel, wooden toys, and children’s room products may be fulfilled from different inventory locations or require different types of packaging.

We may therefore divide an order into multiple shipments when necessary.

Customers will not normally be charged additional standard shipping fees solely because we choose to divide an order into multiple packages after checkout.

Any special or oversized shipping fee applicable to a product will be disclosed during checkout.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

Our products;
Shipping carriers;
Fulfillment processes;
Delivery services;
Business operations; or
Applicable legal requirements.

The latest version will be published on our website with an updated “Last Updated” date.

Contact Information

For questions regarding shipping, order processing, tracking, or delivery, please contact:

Lorvessa Inc – Customer Support
Email: info@lorvessatoys.com
Phone: +1 (614) 661-5361
Address: 1500 N Grant St Ste R, Denver, CO 80203, United States