Refund policy

We hope you enjoy the products you purchase from Lorvessa Inc.

This Refund & Return Policy explains how Lorvessa Inc (“we,” “us,” or “our”) handles returns, refunds, replacements, damaged products, missing components, and related requests for orders placed through our Website.

Scope

This Policy applies to eligible products purchased directly through our official Website and delivered within the United States.

Products purchased through third-party marketplaces, retailers, or other sales channels are subject to the return policies of the original seller.

Lorvessa Inc offers a carefully selected range of high-quality apparel, wooden toys, and children’s room products, including children’s clothing, knitwear, wooden educational and pretend-play toys, room décor, storage products, soft furnishings, accessories, and related products for children’s everyday living and play.

Return requirements may vary depending on the product category, material, condition, and whether the product has been assembled, worn, washed, customized, or otherwise used.

Return Window

Unless otherwise stated on the product page or at checkout, you may request an eligible return within 30 calendar days from the date the carrier marks your order as delivered.

Return requests submitted after the 30-day return period may be declined.

Submitting a return request within the applicable period does not automatically guarantee approval. The product must also satisfy the eligibility requirements stated in this Policy.

General Return Eligibility

To qualify for a return, the product should be:

Unused beyond reasonable inspection;
Clean and in its original condition;
Returned with all original parts, accessories, manuals, hardware, inserts, and other included items;
Returned with original packaging, labels, and tags where reasonably applicable;
Free from customer-caused damage, alterations, stains, odors, excessive wear, or misuse;
Accompanied by valid proof of purchase; and
Approved for return before being shipped back.

Products that do not meet the applicable return conditions may be rejected or may qualify only for a partial refund where permitted by applicable law.

Apparel Returns

Apparel must generally be returned in a condition suitable for resale.

Clothing should be:

Unworn other than reasonable fitting or inspection;
Unwashed;
Unaltered;
Free from stains, makeup, deodorant marks, fragrances, smoke, pet hair, or other contamination;
Returned with original tags attached where applicable; and
Returned with any included accessories or packaging.

Normal fitting to determine size and appearance is permitted, but clothing showing signs of extended wear may not qualify for a full refund.

Products that have been washed, worn extensively, altered, tailored, stained, damaged, or otherwise changed after delivery may be ineligible for return.

If you ordered the wrong size, color, style, or variant, the return will generally be treated as a change-of-mind return.

Wooden Toys

Wooden toys should be returned complete and in substantially original condition.

Products should not have significant customer-caused:

Scratches;
Dents;
Chips;
Stains;
Water damage;
Writing or markings;
Paint or adhesive residue;
Broken components; or
Other alterations or damage.

Natural differences in wood grain, color, tone, texture, knots, or finish may occur because of the characteristics of natural materials.

Minor natural variations that do not materially affect the product’s normal function are not generally considered defects.

Multi-Piece Toys and Activity Sets

Wooden playsets, sorting toys, puzzles, pretend-play sets, building products, activity toys, vehicle sets, and other multi-piece products must be returned with all original components.

This may include figures, accessories, wooden pieces, inserts, cards, tools, removable parts, hardware, and instructions supplied with the original product.

A refund may be reduced or refused where permitted by applicable law if components are missing or the product has been materially modified.

Please carefully inspect all packaging before reporting a missing component, as small pieces may remain inside protective packaging or inserts.

Children’s Room Products

Children’s room products may include décor, storage products, soft furnishings, wall accessories, organizational products, and other room-related items.

Products should generally be returned:

In clean condition;
Without significant wear or damage;
With all included components and hardware;
Without customer-added markings or modifications; and
With original packaging where reasonably available.

Products requiring assembly should be handled carefully.

If a product has been assembled, it may still be eligible for return where permitted by this Policy, but damage caused by incorrect assembly, drilling, cutting, gluing, painting, modification, or improper installation may affect refund eligibility.

Any supplied screws, fittings, brackets, accessories, or other components must be included with the return.

Soft Furnishings and Fabric Room Products

Fabric-based children’s room products should generally be returned:

Unwashed;
Unstained;
Free from odors;
Free from smoke or pet hair;
Free from tears or damaged seams; and
In clean condition.

Products that have been extensively used, washed, modified, or contaminated may not qualify for a full refund.

Any product-specific hygiene or return restrictions will be disclosed on the relevant product page or during checkout where applicable.

Contact Us Before Returning a Product

We work with different fulfillment locations, warehouses, and logistics providers.

Because return destinations may vary by product and order, please do not send a return to our company address or to the address printed on the original shipping package unless our Customer Support team specifically instructs you to do so.

Before sending any product back, contact us within the applicable return period:

Email: info@lorvessatoys.com
Phone: +1 (614) 661-5361

Please provide your name, order number, product involved, reason for the return, and relevant photographs when requested.

For apparel, please also identify the size, color, or variant involved where relevant.

For wooden toys or children’s room products, please advise whether the product has been opened, assembled, installed, or used.

If your return is approved, we will provide the appropriate return address and return instructions.

Returns sent without prior authorization or to an incorrect location may be delayed or may not be accepted.

Return Shipping Costs

If the return results from a confirmed error on our part, such as an incorrect product being shipped, a confirmed defect, shipping damage, or a missing included component, we may provide an appropriate solution such as a prepaid return label, replacement, replacement component, or reimbursement of reasonable return shipping expenses.

If the return is for personal reasons, including a change of mind, ordering the wrong product, choosing the wrong size, color, style, design, or variant, or deciding that the product is no longer required, the customer is generally responsible for return shipping costs.

Original shipping fees and expedited shipping charges are generally non-refundable for change-of-mind returns.

We recommend using a trackable shipping service for customer-arranged returns.

Lorvessa Inc is not responsible for customer-arranged return shipments that are lost or damaged before reaching the approved return destination.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, materially incorrect, or incomplete, please contact us promptly, preferably within 7 calendar days after delivery.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging.

Depending on the circumstances, we may request photographs of:

The entire product;
The affected area;
The outer shipping package;
Internal protective packaging;
The shipping label; or
Missing or incorrect components.

Please retain the product and packaging until the request has been reviewed.

Depending on the circumstances, we may provide:

A replacement component;
A replacement product;
A partial refund;
A full refund; or
Another reasonable solution.

The appropriate resolution may depend on the product category, extent of the issue, product availability, and applicable law.

Apparel Issues

If apparel arrives with a manufacturing defect, visible shipping damage, incorrect size, incorrect color, or a different product than ordered, please contact us promptly.

Photographs may be required to verify:

Product condition;
Size or care label;
Color or design;
Packaging; and
The reported defect or discrepancy.

Normal variations resulting from photography, screen settings, lighting, or manufacturing tolerances may not necessarily constitute a product defect unless the product is materially different from its description.

Missing Parts or Components

Some wooden toys and children’s room products include multiple parts, accessories, or hardware.

Before reporting a missing item, please:

Check all protective packaging and carton inserts;
Review any included parts list or instructions;
Confirm whether your order was divided into multiple shipments; and
Review all tracking numbers associated with your order.

If a component is still missing, contact us with your order number and photographs showing the products and components received.

Where practical, we may send the missing component rather than requiring the entire product to be returned.

Products Shipped in Multiple Packages

Some larger children’s room products or orders containing different product categories may arrive in multiple packages.

Packages belonging to the same order may be delivered on different dates.

Please confirm the status of all tracking numbers before reporting an entire product as missing.

Customized and Made-to-Order Products

Customized, personalized, engraved, specially configured, made-to-order, or customer-requested products are generally not eligible for change-of-mind cancellation or return once preparation or production has begun.

This may include certain personalized children’s room products or specially prepared items.

However, this restriction does not apply where applicable law requires a remedy because the product is damaged, defective, incorrect, or materially different from the confirmed order.

Any applicable customization or return restrictions will be disclosed before purchase where appropriate.

Final Sale and Clearance Items

Certain items may be clearly marked as Final Sale, Non-returnable, or subject to another specific return restriction.

Such restrictions apply only where permitted by applicable law and will be disclosed on the product page or during checkout.

A Final Sale designation does not limit any legal rights that may apply to products that arrive damaged, defective, or materially different from what was ordered.

Return Inspection

Once an approved return has been received, we may inspect the item to confirm:

The correct product was returned;
The product matches the approved return request;
Its overall condition;
Whether all required parts or accessories are present;
Whether apparel has been worn, washed, or altered;
Whether toys or room products have been damaged or modified; and
Whether the return otherwise satisfies this Policy.

We will notify you after the return has been reviewed.

A return may be rejected or a refund may be reduced where permitted by law if the returned product does not meet the applicable return requirements.

Refund Process

Approved refunds are issued to the original payment method used to place the order.

Eligible refunds generally include the approved product price and applicable taxes.

Original shipping costs are generally not refunded for change-of-mind returns.

Once we have processed an approved refund, please allow approximately 7–14 business days for the funds to appear in your account.

The exact posting time is determined by your bank, card issuer, or payment provider.

We generally cannot issue a refund to a different card, account, payment method, or individual.

Partial Refunds

Where permitted by applicable law, a partial refund may be offered if the product’s value has been reduced because of its returned condition.

Examples may include missing packaging, components, accessories, tags, manuals, or hardware; handling beyond reasonable inspection; customer-caused cosmetic damage; or cleaning and repackaging requirements.

For apparel, signs of wear or removal of required tags may affect return value.

For toys and children’s room products, missing pieces or customer-caused assembly damage may affect return value.

Any applicable deduction will be explained following our inspection of the returned product.

Exchanges

We do not generally process traditional direct exchanges.

If you would like a different size, color, style, design, or product, you may return the eligible original item under this Policy and place a new order through the Website.

This approach helps ensure that the replacement product remains available and allows the new order to be processed independently.

A replacement provided because an item was damaged, defective, incorrect, or incomplete is not considered a standard exchange.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will make reasonable efforts to cancel an eligible order before fulfillment begins, but cancellation cannot be guaranteed once the order has entered processing, packing, or shipment.

Orders that have already shipped normally must be handled under the applicable return process.

Customized or made-to-order products may not be cancellable once preparation or production has started.

Gift Orders

Refunds for gift orders are generally issued to the original payment method used by the purchaser.

We are normally unable to issue a cash or card refund directly to a gift recipient who did not make the original payment.

Where appropriate, another solution may be available depending on the circumstances.

Return Abuse and Fraud

We reserve the right, where permitted by law, to reject fraudulent or abusive return requests.

This may include circumstances involving altered proof of purchase, substitution of a different product, intentional product damage, knowingly false missing-item claims, or other misuse of the return process.

These measures do not affect consumer rights that cannot legally be restricted.

Consumer Rights

This Refund & Return Policy operates in addition to applicable consumer protection laws.

Nothing in this Policy is intended to exclude, waive, or limit any legal rights or remedies that cannot lawfully be excluded or limited.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, fulfillment arrangements, business operations, return procedures, or applicable legal requirements.

The latest version will be published on our Website with an updated “Last Updated” date.

Contact Information

For questions regarding returns, refunds, damaged products, missing components, or order issues, please contact:

Lorvessa Inc – Customer Support
Address: 1500 N Grant St Ste R, Denver, CO 80203, United States
Email: info@lorvessatoys.com
Phone: +1 (614) 661-5361